Refund and Returns Policy

RETURNS

Goods specially manufactured and correctly supplied cannot be returned. It needs to be ensured that all measurements sent when ordering products are definitely correct as Jukes Timber Solutions Ltd, will not be held liable for any errors that are made.

A request to return goods for whatever reason will not be considered unless received within 7 days of delivery. Any damage to any items needs to be reported within 24 hours from delivery and prior to fitting. Replacement items will not be supplied if the damage is not reported as specified.

Goods will not be accepted for return unless the customer has received them within the previous two weeks 

Where returns are agreed, return carriage will be at customers risk and cost, Jukes Timber Solutions Ltd, will not be held responsible for any of these costs.

We reserve the right to refuse credit for goods that have been damaged or broken due to not being handled correctly by the customer after receiving their items or in re-saleable condition, we can only have standard sized products returned to us.

No returns will be accepted without a valid returns authorisation from JUKES TIMBER SOLUTIONS LTD and
we require confirmation of the purchasers order number.

If your order is incorrect, we will aim to rectify the issue within 10-14 days of acknowledgement from yourself 

We will not be held accountable for any charges that you as a customer incur for a contractor to fit products that have not been checked and measured before the job is started, please ensure that you check your order before removal of your existing products that your new ones will replace 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your account again.

Then contact your credit card company/ bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@jukestimbersolutions.co.uk

Shipping returns

To return your product, you should mail your product to: Jukes Timber Solutions Ltd, Unit 2N, West Stockwith Park, Stockwith Road, Misterton, DN10 4ES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@jukestimbersolutions.co.uk for questions related to refunds and returns.